Great news our NEW showroom is now open! We're just 10 minutes down the road in Gomeldon. Open Mon - Sat at Downs Farm, Gomeldon, Salisbury, SP4 6JZ.

FAQ's

Frequently asked questions

 

Pre-Purchase

What are the likely running costs?

Whilst we can estimate that it costs around £3 a day to run one of our average family Hot Tubs, (less than a hot drink from a coffee shop) the amount of energy consumption can differ when you factor in the different variables.

These variables include the size of the Hot Tub, the temperature outside, how often you may use the Hot Tub, how long it is used for, age and quality of the Hot Tub cover, the temperature of the water and of course your electrical tariff.

Here are a list of products to help lower the running costs:

Chemical balancers - if you chemicals are right you won't need to change the water as often.

Floating Covers - These add an additional layer to help retain the heat.

Cover - Need a new cover? covers do need changing when they become saturated with water. Replace them here

Protection Bag - This protection bag overs additional insulation.

Would I require Planning Permission?

Planning Permission is not something normally required for Hot Tub’s/Swim Spa’s. If you do live in a listed building or within a conservation area, we would recommend contacting your local planners for advice.

If positioning on a roof, balcony or upstairs, we recommend that you consult a Structural Engineer.

What steps do I need to do before making a purchase?

Before purchasing a hot Tub, you need to know where you want it to be. This would need to have a solid base. We have an expert team on hand to help with any queries.

You will need to know what size space you have so we can help you find the right hot tub for that area.

Power! You will need to be able to get power to the Hot Tub, we have models that run off 13A, 16A, 20A, 32A, 48A, 70A and 100Amp. We do have a number of Plug Play options (Ceeform connection) but most of our Spa's are mains powered. You will need to have a Qualified Electrician available on the day to connect the Hot Tub.

Can the Spa’s be installed Inside?

Yes, all of our Hot Tubs and Swim Spas can be installed inside. They will also withstand all weather conditions outside (subject to the correct care)

I want a Hot Tub/ Swim Spa but I don’t think you’ll be able to deliver it?

Please do not worry about this, we will complete a Free Site Survey for all our customer’s. One of our expert team will come to your property and access everything needed to get the spa into its location. This includes manoeuvring, location, set up, electricity outlet and advice on any changes needed. We have never, not been able to deliver a spa!!!

Do you offer finance?

Please call the team on 01980 616800 to discuss payment options.

Do your Spa’s come with Warranty?

Yes, they will all come with warranty. Each spa has different warranty length and terms. All Warranty lengths can be seen with each Hot Tub.

How much is Delivery?

Delivery will vary for each spa but will be from £350.00. This delivery includes, a 40-mile radius of our showroom, a member of our team to deliver, the use of a Spa Dolly and full commissioning of the Spa and accessories purchased. We will also spend time with to advise on how to use the Spa and maintain it’s chemical levels.

Delivery cost’s will increase and need quoting for anywhere over 40 Miles, the use of a HIAB or further equipment/transport and additional time above the initial 4 hours. This will all be quoted and confirmed before delivery.

All Swim Spa’s will need to be craned into place.

Do I need a special plumbing to my spa?

Nope, all our Spa’s are self-contained units and all they require are the correct power supply and filling with a hosepipe.

How do I choose the right Spa for me?

Choosing the right Spa for you can be a difficult decision, that’s why we are here to help. There are a number of things to think about, some you may have not even realised:

Practical questions:

  • Space – where do you want to put the Hot Tub?
  • Size – How many people do you want in the Spa. We have spa’s to fit 3-7 people at a time.
  • Budget – We have spa’s for all budget’s.

The fun bit:

  • Style – we offer a number of different styles. Are you looking for a particular colour?
  • Seats or Loungers? Or both?

It’s important to remember when buying a Hot Tub to think long term. All of our Spa’s have a high level of insulation and come with a top-grade Cover. This means cost of running the spa will be low and the lifetime of the spa will be longer*

*As long as the spa is serviced correctly and maintained using the correct chemicals.

What is included when purchasing a Spa?

When you purchase one of our Spa’s you will also get a fully insulated Cover, a chemical starter kit and the expert knowledge from our team. Once installed we are here to help answer any questions or queries. We can advise on the best chemicals to use and how to pro long the life of your Spa.

 

Health & Wellbeing

Are spas really good for you?

Simply YES! Hot Tub’s are a great Stress Reliever after a hard day. The warmth combined with the jets can give a relaxing massage, relief muscle tension and let you have a stress-free moment.

There are number of health benefits with using a Hot Tub on a regular basis including:

  • Reliving stress
  • Promoting weight loss
  • Having a better night’s sleep
  • Lowing Blood Pressure
  • Minimising the pains of Arthritis
  • Plus much more

Click here to view some Products that will help you relax even more.

If you have any doubts please consult with your doctor.

Can I use my Hot Tub all year round?

Yes, without a doubt. Many of our customer use their Tub’s throughout the year. Nothing beat’s lounging in a warm Spa, with a drink in you hand watching the starry night sky.

Whatever the weather don’t forget to take your Fleece Lined Waterproof Robe outside with you for instant drying and warmth!

How long can I use a Hot Tub/Swim Spa for?

There are no limits on how long you can use a Hot Tub for, we would however recommend you stay hydrated by drinking lots of water.

If using for prolonged periods of time the sanitiser level will deplete. We recommend checking the PH levels every 2 hours, if needed a quick top up using Spa Fusion 35g will see you back in your Tub after approx. 15 minutes.

Is it safe for a child to use a Hot Tub?

Yes! It is absolutely fine for Children to use a Hot Tub. A hot tub is fantastic way to spend more time together as family. We would of course suggest a few precautions whilst a child is in and around the spa:
 

  • Lower the temperature to no more than 35’c.
  • Drink lots of Fluids
  • Have long hair tied up out the way
  • Supervise all children at all times.
  • Take extra precaution getting in and out of the Spa.
  • Ensure when not in use that the cover is securely locked using Cover Locking Straps.

 

Post Purchase:

How often should I replace the water?

Depending on how often you use the spa, we’d recommend you change the water every 2 - 3 months. This can be increased to 6 months on a Swimspa.

If you wish to be more environmentally friendly, we suggest a few days before you wish to drain the Spa to not add any more chemicals, remove the cover, switch off the spa allowing the water to cool and use it for watering the garden.

What if I need it moving?

All of our Hot Tub’s are portable, meaning you can have them moved location. Whether that be to another area of your garden or to another property.

If moving house, we would need to assess both properties and quote for time, labour and delivery options.

We often find customers use this opportunity to upgrade their Hot Tub to a newer style/model.

Click here to complete our online enquiry form for relocation.

 

Other Questions:

What accessories would I possible need?

There are a number of accessories you may wish to purchase with your Hot Tub but here are our Top 5 most popular accessories:

Can I upgrade my spa?

Of Course! When correctly cared for our Hot Tub’s can last years, however we have seen a number of our customer’s upgrade either for larger model or a Swimspa. We have had someone downsize and even had people buy again just because they fancied a change. Once you have a Hot Tub you are hooked for life!

Do you Sell Swimming pools?

Yes we do! We sell the beautifully made Certikin Above Ground Scandinavian Redwood Pools. They come in 3 size’s are really compliment you garden.

Don’t forget all your pool accessories too!

Do all your Spa’s have a music system?

Most of our Hot Tub’s do come with a Bluetooth music System, however we have a small number that don’t. You will be able to see under each hot Tub’s description what is included. If you are not sure please do not hesitate in contacting us.

Cleer Stage Waterproof Speaker

Floating Bluetooth Speaker

Why buy From Solstice Hot Tub’s?

Here at Solstice, we pride ourselves on our Customer Service. Buying a Hot Tub is a big decision and we want to be there to support you. We are a local business in the Amesbury area and we really believe in supporting our locals, no question is too big or to small and if we don’t know it (hard to believe) we will find out for you! 

What is the league time for delivery?

We have most of our Spa’s available in stock ready to go. It’s possible to have your Spa within a few days of order*. All purchases must have a site survey completed before we can arrange delivery. 

Please note bespoke orders or items not in stock may take longer. We will be able to confirm this at the point of order.

*Subject to no changes needed during Site Survey and delivery availability. 

How do I clean my Hot Tub?

Cleaning is easy but never use regular Household Cleaners. We offer a range of products to help keep you Hot Tub clean.